Customer Feedback

Feedback from customers/contacts in 2009

New Customer – Feedback in 2009
“…Amazing samples, absolutely incredible. Thank you so much…”

Existing Customer – Feedback in 2009
“…Thank you for managing the impossible and helping this to market, really appreciate it”

New Customer – Feedback in 2009
Many thanks for your honourable reply – a pleasure to meet integrity in the business world – thought you and your company were a bit different to the run of the mill – I was correct!

New Customer – Feedback in 2009
Thanks for your hospitality it was great to meet the team and see the facility and resource that you have.

New Customer – Feedback in 2009
Here are thee pictures of the perfume. Thank you for all your work on this project. Really THANK YOU, and of course thanks to all of your team

Director of Recruitment Company – April 2009
I must say its been a pleasure sourcing XXX for you, the communication levels have been excellent and I am impressed with the way you have managed your recruitment process

New Customer – Feedback in 2009
I have received some flowers today from XXX customer to say thank to EROS for all the help on launching the YYY product successfully and on time. It was a good team effort; please thank all of your staff

New Customer – Feedback in 2009
Firstly, many thanks to you and all the team at EROS for turning our products around so quickly before Christmas. This enabled us to fulfil our orders and maintain our XXX shelf space too, so I am very grateful and we are really happy with the quality of the products.

ISO ACREDITATION

Comments from ISO – March 2009
Thank you for all your help and hospitality during the visit. Please thank everyone who contributed to the assessment particularly XXX for all his time. I hope you have a good 2009 and see you later in the year.

Extracts from ISO report – March 2009

“This was the sixth assessment… We are pleased to recommend continued certification… The situation has improved significantly over the last couple of years. The Management Review contained good details with all internal audits being conducted as planned. Complaints are handled well with very good records kept of the case history including investigations undertaken.

Customer satisfaction survey received indicates… a level of 84.92% being achieved.

Good communication was evident regarding development activities.”
survey
   
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